Help Center (FAQ)

Need Help?

Find answers to your frequently asked questions here. If you need further assistance, please contact our Customer Service.

Frequently Asked Questions

How do I register an account at QuantSector?

Download the QuantSector app, click "Register", enter your active mobile number, and follow the identity verification instructions (e-KYC) requested.

Is my personal data secure?

Yes, data security is our priority. We use end-to-end encryption and don't share data to third parties without your consent, in accordance with our Privacy Policy.

What to do if I forget my PIN/Password?

Click the "Forgot Password" button on the login page. A link to reset your password will be sent to your registered email.

How long does the account verification process take?

Under normal conditions, the verification process takes a maximum of 1x24 hours on a weekday.

Consumer Complaint Service

If you have a complaint that has not been resolved by our Customer Service team, you can Contact:

Ministry of Trade

Directorate General of Consumer Protection and Order Commercial

+62 853 1111 1010

BPKN

National Consumer Protection Agency

Call Center: +62 21 5099 8877